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Account/Shipping Information

A: Yes, please see our Refund Policy.            
A: You will receive confirmation through email once your order has been received. If you do not receive a confirmation email from us in 24 hours, please check your email "Spam" folder. If after four working days you still have not received a confirmation email from us, please call our customer service department (1-800-262-2305).  
A: Please allow 48 hours for order processing on all but expedited orders. The order will appear 24-48 hours after the order is placed in your on-line order history. If you are concerned that the order may have not been completed, please contact customer service at 1-800-262-2305 before placing the order again. This will help avoid duplicate orders.
A: When you register with us, we'll save some of your information so that you don't have to enter it again on future orders. Plus we will email you about special discounts and promotions.
A: Please see our Privacy Policy for details on how we use your information.
A: It's a security measure. Credit card companies require us to confirm that your billing address is the same as the address for the credit card.
A: Customers who opt into our email list will receive promotional information via email. If you no longer want to receive our promotional information, please email us at info@candlewarmers.com.
A: Please click on Login in the upper right-hand corner of the home page and follow the instructions provided, selecting Consumer as your customer type. If you have any additional questions, please feel free to email us at info@candlewarmers.com or call us at 1-800-262-2305.
A: Please email us at info@candlewarmers.com or call us at 1-800-262-2305 and we will assist you in resetting your password.
A: Please click on Login in the upper right-hand corner of the home page and follow the instructions provided, selecting Wholesaler as the customer type. You will need a valid Tax ID number. If you have any additional questions, please feel free to email us at info@candlewarmers.com or call us at 1-800-262-2305.
A: We accept Visa, MasterCard, American Express, and Discover.
A: Minimum dollar amounts on orders are $300.00 on opening orders and $100.00 on reorders. Minimums are also set by the products master case quantity. We set minimums in order to keep shipping charges as low as possible, so we do require that you order in minimum quantities. We do however give you the option to mix and match colors/designs of like product in order to reach minimums.
A: We process orders placed on the weekends on the following Monday. If you place an order on a holiday, we process the order on the following business day.
A: Yes. If you require faster delivery, please call our customer service department (1-800-262-2305) to ask about Next Day or Second Day shipping.
A: Orders are processed in one to two business days. If you need to make a change, please call customer service at 1-800-262-2305 as soon as possible.
A: Yes! Please contact Customer Service at 1-800-262-2305 for orders outside of the U.S. and we will be glad to help you.
A: If your product arrives damaged or is in any way defective, please call our customer service department at 1-800-262-2305, Monday - Friday from 8:00am to 5:00pm MST. Please have your order number ready. Your account will be credited or a replacement product will be shipped promptly. 
A: Shipping charges are calculated at the time of shipment. If you would like an estimate before you place your order, you can call our customer service department at 1-800-262-2305 and we will be happy to assist you.
A: Call us at 1-800-262-2305, Monday - Friday 8:00am to 5:00pm MST.
A. While we do our best to ensure that we have sufficient stock on all of our items, on rare occasions we may run out of stock. If we do run out of stock on a particular item you’ve ordered, we will ship any in-stock items in your order immediately and then notify you via email regarding which items are back ordered. Back orders that are less than $50 dollars will automatically be cancelled. Shipping charges will apply to all back orders. 
A: Most orders will be processed within two to three business days. Please add three to six business days for typical FedEx delivery. If you require faster delivery, please call our customer service department (1-800-262-2305) to ask about Next Day or Second Day shipping.
A: We are open Monday - Friday from 8:00am to 5:00pm MST.

Candle Warmers Etc.

A: A candle warmer is an electric appliance that warms and melts scented jar candles, releasing the candle’s fragrance without a flame. Candle Warmers Etc. candle warmers are a quick, safe, clean, and healthy alternative to enjoying scented jar candles in the home.
A: Candle Warmers Etc. wax products use only the highest quality materials in a wide variety of fragrances. And every Candle Warmers Etc. wax product is hand poured in the U.S.A.!
A: We have many different types of candle warmers, but the process is the same for each. Either place a jar candle in, under, or on one of our electric candle warmers and the candle will melt, releasing the candle’s fragrance into your home.
A: A specially-designed halogen bulb melts the candle from the top of the candle. This is different than “traditional” candle warmers that melt the candle from the bottom. The result is the candle starts melting and releasing fragrance in a matter of minutes. 
Candle Warmers Etc. uses the highest quality fragrance oils and has a fragrance load well above the industry average.
A: While all of our candle warmer products provide a safe, clean, and healthy alternative to lighting a candle, candle warmer lamps are the quickest. Unlike a traditional plate candle warmer, melting candles from the top releases the candle’s fragrance in a matter of minutes because it’s not necessary to melt the entire candle to release the fragrance. Using a candle warmer lamp to fragrance your home also gives you the soft warm glow of a lighted candle without any of the dangers of an open flame.
 A: Candle Warmers Etc. is the original candle warmer company. Candle Warmers Etc. candle warmers are safe as they release the candle's fragrance with no open flame and all have UL or ETL approval. Our products quickly warm the candle to release the fragrance. Our products are clean and prevent smoke damage caused by burning candles. Our products are healthy and eliminate indoor air pollution produced by burning candles. With Candle Warmers Etc. products, you enjoy all the great things about candles without any of the dangers or harmful byproducts.
A: Candle Warmers, Etc. is the original innovator of candle warming products and first introduced the Original Candle Warmer back in 2001. The other products you see in stores are imitations of Candle Warmers Etc. products. In addition, all of our lamp and lantern candle warmers are patented and you will only find these products under the Candle Warmers, Etc. brand.
A: Yes, make sure that you use only jar candles. If you are using wax chips, tarts, potpourri, etc., make sure you use the dish in warming products like our 2-in1-Classic Warmer or Illumination Fragrance Warmer. Otherwise wax will melt onto the warmer.
A: Because of the dangers and safety issues associated with burning candles, using candle warmers is becoming more and more popular. Although people are likely to always burn candles, using a candle warmer simply provides a quick, safe, clean, and healthy alternative to burning candles.
A: Yes, most of our candle warming products can accommodate most 4 oz. to 26 oz. jar candles. For our plate warmers, we recommend using 4 to 12 oz. jar candles.
A: That depends on whether you are using a Candle Warmer Lamp (a few minutes) or one of our Candle Warmer Plates (an hour or more depending on the size of the candle).
A: All Candle Warmers Etc. products are UL or ETL approved. Your Candle Warmers Etc. products have been tested and approved for use with high quality jars candles without cracking or breaking your jar candle. 
A: No, the bulbs found in your candle warmer lamps or lanterns have a narrow beam that is focused directly onto the candle. Bulbs that are found in hardware centers have a beam with a wider focus and will not melt the candle. Click here to order replacement bulbs.
A: Unlike burning a candle, warming a candle will not cause the wax to burn off. Over time as the candle is repeatedly heated, the fragrance will eventually evaporate and the candle will produce a weaker scent. Once this happens, it’s time to replace the candle. If you are using one of our candle warmer lamps or lanterns and the scent starts to diminish from your candle, simply pour the melted wax into an empty metal or glass container and discard. The rest of the unmelted candle is still good and still holds fragrance. 
A: Most candles are completely safe to be used on, in, or under any of our products. We can’t guarantee that every candle company uses high quality glass jars or uses glass jars that are free from hidden defects. To ensure your candle is safe to be used with our candle warmers, contact the candle manufacturer before use.
A: Power cords are about three feet long.
A: Most bulbs last between 1,000 to 1,500 hours. Turning your bulb on and off within a five minute period will shorten the life of the bulb.
A: Our current warmers use the NP5 replacement bulb, with the exception of Pluggable Fragrance Warmers and Midsize Illumination Warmers, which use the NP7 bulb, and Candle Aire Fan Fragrance Warmers which use the NP9 bulb. Warmers purchased before 2009 use an NP4 bulb. The NP4 bulb has two small prongs and the bulb is pushed up and into the lamp. The NP5 bulb will has two larger posts and the bulb is inserted with a quarter turn to lock it into position.
A: Quite the opposite. Candle warmers open new sales avenues for retailers who have traditionally sold only candles. Building a candle program that includes candle warmers increases the average sales ticket. Because candle warmers are so consumer friendly, consumers experiment with more scented candles in the home, translating into increased candle sales.
A. All Candle Warmers Etc. ceramic warmers are hand-crafted and hand-glazed. Occasionally, our ceramic warmers contain small blemishes such as pock marks, pin holes, indentations, smears, streaks, glaze voids, and other common imperfections in the glaze surface. In addition, many of our ceramic warmers use a reactive glaze process where a base coat and top coat are applied, which then “reacts” to heat in the kiln. The result is a one-of-a-kind glazed look that can be slightly different from warmer to warmer.      

  
A. California law contains what is known as the Safe Drinking Water and Toxic Enforcement Act, also referred to as Proposition 65 (“Prop 65”).  Prop 65 is a unique California only “right to know” law that requires products sold in California to bear warning notices about potential exposure to any of the over 800 substances listed by the state.  As a practical matter, Prop 65 warnings may be required for any consumer product (food or non-food) that can expose an individual in California to virtually any detectable amount of a listed chemical.

Prop 65 does not ban any products from sale in California; it simply requires warnings about the listed chemical contained in the product. No other state has a law similar to Proposition 65, which requires warnings for listed chemicals contained in products at levels that are far below levels known to cause any actual harm, or that are regulated by the FDA or other federal or state law.  Lawsuits to enforce Prop 65 against manufacturers, distributors or retailers may be instituted by the State of California, or much more frequently by private “bounty hunters” and their attorneys who profit from the law.

In recent years, many businesses have come under attack by private Proposition 65 bounty hunters over alleged trace amounts of listed chemicals contained in various types of consumer products, even those that are infrequently handled.  Indeed, even many healthy food products containing trace amounts of lead or other listed chemicals are subject to Proposition 65 claims in California, including certain fish, seaweed, coffee, tea and many other similar products.  Frequently, the exposure levels established by Prop 65 can be less than what occurs naturally even in these various foods that are part of a healthy diet.

Trace amounts of chemicals listed under California’s Proposition 65 may be found in some of Candle Warmers products even though Candle Warmer’s takes steps to specify materials that do not contain listed chemicals at levels that require a warning.  Accordingly, as a business decision, Candle Warmers has decided to provide Proposition 65 warnings for certain products where it believes there may be trace amounts of listed chemicals that could trigger expensive and resource draining litigation with private bounty hunters.  Like many other companies selling similar products, Candle Warmers has chosen to provide Proposition 65 warnings rather than engage in a long and protracted legal battle to prove in court that any listed chemicals contained in its products do not require a warning.

You should also be aware that the Governor of California proposed reforms to end abusive Proposition 65 lawsuits.  To learn more about these efforts, please visit the following link:  http://www.gov.ca.gov/news.php?id=18026

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