A: You will receive confirmation through email
once your order has been received.
If you do not receive a confirmation email from us in 24 hours, please check your email "Spam" folder. If after 4 working days you still have not received a confirmation email from us, please
call our customer service department (1-800-262-2305).
allow 48 hours for order processing on all but expedited orders. The order will
appear 24-48 hours after the order is placed in your on-line order history. If
you are concerned that the order may have not been completed, please contact
customer service at 1-800-262-2305 before placing the order again. This will
help avoid duplicate orders.
A: Save time and enjoy some great benefits. If you register with us, we'll save some of your information so that you don't have to enter it again. Plus we will email you about special discounts and promotions.
A: Please click on Login in the upper right-hand corner of the home page and follow the instructions provided, selecting Consumer as your Customer Type. If you have any additional questions, please feel free to email us at firstname.lastname@example.org or call us at 1-800-262-2305.
A: Please click on Login in the upper right-hand corner of the home page and
follow the instructions provided, selecting Wholesaler as the Customer Type; you will also need a valid Tax ID Number. If you have
any additional questions, please feel free to email us at email@example.com or call us at
A: Minimum dollar amounts on orders are $300.00 on opening orders and $100.00 on reorders. Minimums are also set by the products master case quantity. We set minimums in order to keep shipping charges as low as possible, so we do require that you order in minimum quantities. We do however give you the option to mix and match colors/designs of like product in order to reach minimums.
A: Most orders will be processed within two to three business days. Please add three to six business days for typical FedEx delivery. If you require faster delivery, please call our customer service department (1-800-262-2305) to ask about Next Day or Second Day shipping.
A: If your product arrives damaged or is in
any way defective, please call our customer service department at 1-800-262-2305,
Monday - Friday from 8:00am to 5:00pm MST. Please have your order number ready. Your
account will be credited or replacement product shipped promptly.
A: Shipping charges are calculated at time of shipment. If you would like an estimate before you place your order, you can call our customer service department at 1-800-262-2305 and they would be happy to assist you.
A: A candle warmer is an electric appliance that warms and melts scented
jar candles, releasing the candle’s fragrance without a flame! Candle Warmers Etc. candle warmers are
a quick, safe, clean, and healthy alternative to enjoying scented jar candles in
A: We have many different types of candle
warmers, but the process is the same for each. Either place a jar candle in, under, or on one of our electric
candle warmers and the candle will melt, releasing the candle’s fragrance into
A: A specially-designed Halogen bulb melts the candle from the top of the candle. This is different than “traditional” candle
warmers that melt the candle from the bottom. The result is the candle starts melting and releasing
fragrance in a matter of minutes.
A: While all of our candle warmer products provide a safe, clean, and healthy alternative to lighting a candle, the Candle Warmer Lamps are quick. Unlike a traditional plate candle warmer, melting candles from the top releases the candle’s fragrance in a matter of minutes because it’s not necessary to melt the entire candle to release the fragrance. Using a Candle Warmer Lamp to fragrance your home also gives you the soft warm glow of a lighted candle without any of the dangers of an open flame.
A: Candle Warmers Etc. is the original candle
warmer company. Candle Warmers
Etc. candle warmers are safe as they release the candle's fragrance with no open
flame and all have UL or ETL approval.
Our products quickly warm the candle to release the fragrance. Our products are clean and prevent
smoke damage caused by burning candles.
Our products are healthy and eliminate indoor air pollution produced by
burning candles. With Candle Warmers Etc. products, you enjoy all the great things
about candles without any of the dangers or harmful byproducts.
A: Candle Warmers, Etc. is the original innovator of candle warming products and first introduced the Original Candle Warmer back in 2001. The other products you see in stores are imitations of Candle Warmers Etc. products. In addition, all of our Lamp and Lantern Candle Warmers are patented; you will only find these products under the Candle Warmers, Etc. brand.
A: Using a candle warmer is becoming more and more popular, mainly because of the dangers and safety issues associated with burning candles. Although people are likely to always burn candles, using a candle warmer simply provides a quick, safe, clean, and healthy alternative to burning candles.
A: All Candle Warmers Etc. products are UL or
ETL approved. Your Candle Warmers Etc. products have been tested and approved
for use with high quality jars candles without cracking or breaking your jar candle.
A: No; the bulbs found in your candle warmer lamp or lanterns have a narrow beam that is focused directly onto the candle. Bulbs that are found in hardware centers have a beam with a wider focus and will not melt the candle.
A: Unlike burning a candle, warming a candle
will not cause the wax to burn off.
Over time as the candle is repeatedly heated, the fragrance will eventually
evaporate and the candle will produce a weaker scent. Once this happens, it’s time to replace the candle. If you
are using one of our candle warmer lamps or lanterns and the scent starts to
diminish from your candle, simply pour the melted wax into an empty metal or
glass container and discard. The
rest of the un-melted candle is still good and still holds fragrance.
A: We are partial to our City Creeks Candles, but most candles are completely safe to be used on, in, or under any of our products. We can’t guarantee that every candle company uses high quality glass jars or uses glass jars that are free from hidden defects. To ensure your candle is safe to be used with our candle warmers, contact the candle manufacturer before use.
A: If you're replacing a bulb in your lamp or lantern, the best way to make sure you are ordering the correct bulb is by comparing your old bulb to the new bulb. The NP4 bulb will have two small prongs and the bulb is pushed up and into the lamp. The NP5 bulb will have two larger posts and the bulb is inserted with a quarter turn to lock it into position.
A: Quite the opposite. Candle warmers open
new sales avenues for retailers who have traditionally sold only candles. Building a candle program that includes
candle warmers increases the average sales ticket. Because candle warmers are so consumer friendly, consumers
experiment with more scented candles in the home, translating into increased
A. All Candle Warmers Etc. ceramic warmers are hand-crafted and hand-glazed. Occasionally, our ceramic warmers contain small blemishes such as pock marks, pinholes, indentations, smears, streaks, glaze voids, and other common imperfections in the glaze surface. In addition, many of our ceramic warmers use a reactive glaze process where a base coat and top coat are applied, which then “reacts” to heat in the kiln. The result is a one-of-a-kind glazed look that can be slightly different from warmer to warmer.
A: City Creek Candles use only the highest quality materials (wicks, glassware, wax and fragrances). We also offer a wide variety of fragrances and every City Creek Candle is hand poured in the U.S.A.!