A: You will receive confirmation through email
once your order has been received.
If you do not receive a confirmation email from us in 24 hours, please check your email "Spam" folder. If after 4 working days you still have not received a confirmation email from us, please
call our customer service department (1-800-262-2305).
allow 48 hours for order processing on all but expedited orders. The order will
appear 24-48 hours after the order is placed in your on-line order history. If
you are concerned that the order may have not been completed, please contact
customer service at 1-800-262-2305 before placing the order again. This will
help avoid duplicate orders.
A: Save time and enjoy some great benefits. If
you register with us, we'll save some of your information so that you don't
have to enter it again. Plus we
will email you about
A: Please see our Privacy
for details on how we use your information.
A: It's a security measure. Credit card
companies require us to confirm that your billing address is the same as the
address for the credit card.
A: Customers who opt into our email list will receive promotional information
via email. If you no longer want to receive our promotional information, please
email us at firstname.lastname@example.org
A: Please click on Login
in the upper right-hand corner of the home page and follow
the instructions provided, selecting Consumer as your Customer Type. If you have any additional questions, please feel
free to email us at email@example.com
or call us at 1-800-262-2305.
A: Please email us at firstname.lastname@example.org
or call us at
1-800-262-2305 and we will assist you in resetting your password.
A: Please click on Login
in the upper right-hand corner of the home page and
follow the instructions provided, selecting Wholesaler as the Customer Type; you will also need a valid Tax ID Number. If you have
any additional questions, please feel free to email us at email@example.com
or call us at
A: We accept Visa, MasterCard, American Express, and Discover.
A: Minimum dollar amounts on orders are $300.00 on opening orders and $100.00 on reorders. Minimums are also set by the products master case quantity. We set minimums in order
to keep shipping charges as low as possible, so we do require that you order in
minimum quantities. We do however
give you the option to mix and match colors/designs of like product in order to
A: We process orders placed on the weekends
on the following Monday. If you place an order on a holiday, we process the
order on the following business day.
A: Yes. If you require faster delivery,
please call our customer service department (1-800-262-2305) to ask about Next
Day or Second Day shipping.
A: Orders are processed in one to two
business days. If you need to make a change, please call customer service at
1-800-262-2305 as soon as possible.
A: Most orders will be processed within two to three business days. Please add three to six business days for typical FedEx delivery. If you require faster delivery, please call our customer service department (1-800-262-2305) to ask about Next Day or Second Day shipping.
A: Yes! Please contact our Customer Service at 1-800-262-2305 for
orders outside of the U.S. and we will be glad to help you.
A: If your product arrives damaged or is in
any way defective, please call our customer service department at 1-800-262-2305,
Monday - Friday from 8:00am to 5:00pm MST. Please have your order number ready. Your
account will be credited or replacement product shipped promptly.
A: Shipping charges are calculated at time of shipment. If you would like an estimate before you place your order, you can call our customer service department at 1-800-262-2305 and they would be happy to assist you.
A: Call us at 1-800-262-2305, Monday -
Friday 8:00am to 5:00pm MST.
A: We are open Monday - Friday from 8:00am to
A: A candle warmer is an electric appliance that warms and melts scented
jar candles, releasing the candle’s fragrance without a flame! Candle Warmers Etc. candle warmers are
a quick, safe, clean, and healthy alternative to enjoying scented jar candles in
A: We have many different types of candle
warmers, but the process is the same for each. Either place a jar candle in, under, or on one of our electric
candle warmers and the candle will melt, releasing the candle’s fragrance into
A: A specially-designed Halogen bulb melts the candle from the top of the candle. This is different than “traditional” candle
warmers that melt the candle from the bottom. The result is the candle starts melting and releasing
fragrance in a matter of minutes.
A: While all of our
candle warmer products provide a safe, clean, and healthy alternative to lighting
a candle, the Candle Warmer Lamps
quick. Unlike a traditional plate candle warmer, melting candles from the top releases the candle’s
fragrance in a matter of minutes because it’s not necessary to melt the entire
candle to release the fragrance. Using
a Candle Warmer Lamp to fragrance your home also gives you the soft warm glow
of a lighted candle without any of the dangers of an open flame.
A: Candle Warmers Etc. is the original candle
warmer company. Candle Warmers
Etc. candle warmers are safe as they release the candle's fragrance with no open
flame and all have UL or ETL approval.
Our products quickly warm the candle to release the fragrance. Our products are clean and prevent
smoke damage caused by burning candles.
Our products are healthy and eliminate indoor air pollution produced by
burning candles. With Candle Warmers Etc. products, you enjoy all the great things
about candles without any of the dangers or harmful byproducts.
A: Candle Warmers, Etc. is the original
innovator of candle warming products and first introduced the Original Candle Warme
r back in 2001. The other
products you see in stores are imitations of Candle Warmers Etc. products. In addition, all of our Lamp and Lantern
Candle Warmers are patented; you will only find these products under the Candle
Warmers, Etc. brand.
A: Using a candle warmer is
becoming more and more popular, mainly because of the dangers and safety issues
associated with burning candles. Although
people are likely to always burn candles, using a candle warmer simply provides
a quick, safe, clean, and healthy alternative to burning candles.
A: Yes! Most of our candle warming products
can accommodate most 4oz to 26 oz jar candles. For our plate warmers, we recommend using 4-18oz
A: That depends on whether you are using a
Candle Warmer Lamp (a few minutes) or one of our Candle Plate Warmers (an hour
or more depending on the size of the candle).
A: All Candle Warmers Etc. products are UL or
ETL approved. Your Candle Warmers Etc. products have been tested and approved
for use with high quality jars candles without cracking or breaking your jar candle.
A: No; the bulbs found in your candle warmer lamp
or lanterns have a narrow beam that is focused directly onto the candle. Bulbs
that are found in hardware centers have a beam with a wider focus and will not
melt the candle.
A: Unlike burning a candle, warming a candle
will not cause the wax to burn off.
Over time as the candle is repeatedly heated, the fragrance will eventually
evaporate and the candle will produce a weaker scent. Once this happens, it’s time to replace the candle. If you
are using one of our candle warmer lamps or lanterns and the scent starts to
diminish from your candle, simply pour the melted wax into an empty metal or
glass container and discard. The
rest of the un-melted candle is still good and still holds fragrance.
A: We are partial to Jamie Clair candles
, but most candles are
completely safe to be used on, in, or under any of our products. We can’t
guarantee that every candle company uses high quality glass jars or uses glass
jars that are free from hidden defects. To ensure your candle is safe to be
used with our candle warmers, contact the candle manufacturer before use.
A: About 3 feet.
A: Most bulbs last between 1,000 to 1,500 hours, although turning your bulb on and off within a five minute period will shorten the life of the bulb.
A: If you're replacing a bulb in your lamp or lantern, the best
way to make sure you are ordering the correct bulb is by comparing your old
bulb to the new bulb. The NP4 bulb
will have two small prongs
and the bulb is pushed up and into the lamp. The NP5 bulb will have two larger posts
and the bulb is inserted with a
quarter turn to lock it into position.
A: Quite the opposite. Candle warmers open
new sales avenues for retailers who have traditionally sold only candles. Building a candle program that includes
candle warmers increases the average sales ticket. Because candle warmers are so consumer friendly, consumers
experiment with more scented candles in the home, translating into increased
A. All Candle Warmers Etc. ceramic warmers are hand-crafted and hand-glazed. Occasionally, our ceramic warmers contain small blemishes such as pock marks, pinholes, indentations, smears, streaks, glaze voids, and other common imperfections in the glaze surface. In addition, many of our ceramic warmers use a reactive glaze process where a base coat and top coat are applied, which then “reacts” to heat in the kiln. The result is a one-of-a-kind glazed look that can be slightly different from warmer to warmer.
A: Jamie Clair candles use only the highest
quality materials (wicks, glassware, wax, and fragrances). We also offer a wide
variety of fragrances and every Jamie Clair candle is hand poured in the
A: Jamie Clair candles are 8% fragrance, leaving
your home smelling like your favorite candle for days.
A: There has been a good deal of recent
coverage in the media regarding possible health issues relating to candles
containing lead wicks, some of which has unfortunately been confusing or
misleading. In order to eliminate any concern or confusion on the part of our
guests and consumers in general, JAMIE CLAIR CANDLES WOULD LIKE TO ASSURE YOU
THAT JAMIE CLAIR DOES NOT USE LEAD WICKS IN ANY OF OUR CANDLE PRODUCTS. At
Jamie Clair candles, we care deeply about the health and well being of our
guests and customers.
A: That's a secret.
A: The sizes of our products are listed under
each products “Specs” tab. For
Jamie Clair candles, click here
then click on the "Specs" tab.
A: You can avoid this problem altogether by
using your favorite candle with one of our electric candle warmers like the Aurora Candle Warmer Lamp
! If you prefer to burn
a candle, sometimes the candle consumes wax more quickly than the flame can
burn it off, which causes carbon deposits to develop. This will most likely
occur when the wick needs to be trimmed. Extinguish the flame, trim off the
wick and carbon deposit, and relight. Do not allow the wick trimmings or other
materials to fall into the wax pool.
A: We suggest you use our
candle warming products like the Signature Lighted
to avoid this problem altogether. When a candle is burned and not placed
on a heat resistant surface, as the flame nears the base of the jar the glass
can get hot and damage the surface your candle is placed on.
A: First, the best way to prevent your candle
from producing smoke is to use one of our candle warmer products like the Contempo Candle Warmer Lamp
or the Original Candle Warmer
. If you prefer to burn
your candle, sometimes candles smoke when it burns for several reasons, the
wick is too long, the candle may have a property that prevents an even flow of
wax into the wick and/or any form of draft can cause a wick to smoke.
A: Soot is the by-product of incomplete
combustion and can cause damage to walls and ceilings. Candles inside glass
jars often produce more soot than freestanding candles because, submerged in
the jar, the wick has limited access to oxygen. Candles need the perfect amount
of wax, air, and wick to burn cleanly, so as not create a significant amount of
soot and smoke. The best way to prevent your candle from producing soot is to
use one of our candle warming products like the Hurricane
Candle Warmer Lantern
A: Jamie Clair Wax Melts fragrance your home
without the mess of traditional simmering potpourri. Place Jamie Clair Wax
Melts in the top of a Candle Warmer with Dish
in our Illumination Fragrance Warmer
a matter of minutes, the wax melts will melt and release the fragrance into your
home. For a different twist, try mixing different fragrances together to create
your own unique blend of aromas.