Frequently Asked Questions

A: Yes, please see our Refund Policy.            

A: You will receive confirmation through email once your order has been received.  If you do not receive a confirmation email from us in 24 hours please check your email "Spam" folder.  If after 4 working days you still have not received a confirmation email from us please call our customer service department (1-800-262-2305).  

A: Please allow 48 hours for order processing on all but expedited orders. The order will appear 24-48 hours after the order is placed in your on-line order history. If you are concerned that the order may have not been completed, please contact customer service at 1-800-262-2305 before placing the order again. This will help avoid duplicate orders.

A: Save time and enjoy some great benefits. If you register with us, we'll save some of your information so that you don't have to enter it again.  Plus we will email you about special discounts and promotions.

A: Please see our Privacy Policy for details on how we use your information.

A: It's a security measure. Credit card companies require us to confirm that your billing address is the same as the address for the credit card.

A: Customers who opt into our email list will receive promotional information via email. If you no longer want to receive our promotional information please email us at info@candlewarmers.com.

A: Please click on Login in the upper right-hand corner of the home page and follow the instructions provided. If you have any additional questions please feel free to email us at info@candlewarmers.com or call us at 1-800-262-2305.

A: Please email us at info@candlewarmers.com or call us at 1-800-262-2305 and we will provide you with your password.

A: Please click on Login in the upper right-hand corner of the home page and follow the instructions provided, will need a valid Tax ID Number. If you have any additional questions please feel free to email us at info@candlewarmers.com or call us at 1-800-262-2305.

A: We accept Visa and MasterCard for retail orders and Visa, MasterCard, American Express and Discover for wholesale orders.

A: Minimums are listed on each product page and are set by the products master case quantity, there is no minimum dollar amount.  We set minimums in order to keep shipping charges as low as possible, so we do require that you order in minimum quantities.  We do however give you the option to mix and match colors/designs of like product in order to reach minimums.

A: We process orders placed on the weekends on the following Monday. If you place an order on a holiday, we process the order on the following business day.

A: Yes. If you require faster delivery, please call our customer service department (1-800-262-2305) to ask about Next Day or Second Day shipping.

A: Orders are processed in one to two business days. If you need to make a change please call customer service at 1-800-262-2305 as soon as possible.

A: Most orders will be processed within two to three business days. Please add three to six business days for typical UPS delivery. If you require faster delivery, please call our customer service department (1-800-262-2305) to ask about Next Day or Second Day shipping.

A: Yes! Please contact our Customer Service at 1-800-262-2305 for orders outside of the U.S. and we will be glad to help you.

A: If your product arrives damaged or is in any way defective please call our customer service department at 1-800-262-2305 Monday - Friday from 8am to 5pm MST. Please have your order number ready. Your account will be credited or replacement product shipped promptly. 

A: Call us at 1-800-262-2305, Monday through Friday 8:00 a.m. - 5:00 p.m. MST.

A: We are open Monday - Friday from 8am to 5pm MST.

A: A candle warmer is an electric appliance that warms and melts scented jar candles releasing the candle’s fragrance without a flame!  Candle Warmers Etc. candle warmers are a quick, safe, clean and healthy alternative to enjoying scented jar candles in the home.

A: We have many different types of candle warmers but the process is the same for each.  Either place a jar candle in, under or on one of our electric candle warmers and the candle will melt releasing the candle’s fragrance into your home.

A: A specially designed Halogen bulb melts the candle from the top of the candle.  This is different than “traditional” candle warmers that melt the candle from the bottom up.  The result is that candle starts melting and releasing fragrance in a matter of minutes. 

A: While all of our candle warmer products provide a safe, clean and health alternative to lighting a candle, the Candle Warmer Lamps are quick.  Unlike a traditional bottom up candle warmer, melting candles from the top down releases the candle’s fragrance in a matter of minutes because it’s not necessary to melt the entire candle to release the fragrance.  Using a Candle Warmer Lamp to fragrance your home also gives you the soft warm glow of a lighted candle without any of the dangers of an open flame.

 A: Candle Warmers Etc. is the original candle warmer company.  Candle Warmers Etc. candle warmers are safe as they release the candles fragrance with no open flame and all have UL or ETL approval.  Our products quickly warm the candle to release the fragrance.  Our products are clean and prevent smoke damage caused by burning candles.  Our products are healthy and eliminate indoor air pollution produced by burning candles. With Candle Warmers Etc. products you enjoy all the great things about candles without any of the dangers or harmful byproducts.

A: Candle Warmers, Etc. is the original innovator of candle warming products and first introduce the Original Candle Warmer back in 2001. The other products you see in stores are imitations of Candle Warmers Etc. products.  In addition all of our Lamp and Lantern Candle Warmers are patented, you will only find these products under the Candle Warmers, Etc. brand.

A: Yes, make sure that you use only jar candles.  If you are using wax chips, tarts, potpourri, etc. make sure you use warming products like our Candle Warmer and Dish or Illumination Fragrance Warmer, otherwise wax will melt onto the warmer.

A: Aside from the Jamie Clair Teal Light Oil Warmer, all of our candle warmers are electric.

A: Yes! Most of our candle warming products can accommodate most 4oz to 26 oz jar candles.  For our bottom up plate warmers, we recommend using 4-18oz jar candles.

A: That depends on whether you are using a Candle Warmer Lamp (a few minutes) or one of our Candle Plate Warmers (an hour or more depending on the size of the candle).

A: All Candle Warmers Etc. products are UL or ETL approved. Your Candle Warmers Etc. products have been tested and approved for use with high quality jars candles without cracking or breaking your jar candle. 

A: No, the bulbs found in your candle warmer lamp or lanterns have a narrow beam that is focused directly onto the candle.  Bulbs that are found in hardware centers have a beam with a wider focus and will not melt the candle.

A: Unlike burning a candle, warming a candle will not cause the wax to burn off.  Over time as the candle is repeatedly heated the fragrance will eventually evaporate and the candle will produce a weaker scent.  Once this happens it’s time to replace the candle. If you are using one of our candle warmers lamps or lanterns and the scent starts to diminish from your candle, simply pour the melted wax into an empty metal or glass container and discard.  The rest of the unmelted candle is still good and still holds fragrance. 

A: We are partial to Jamie Clair candles but most candles are completely safe to be used on, in or under any of our products. We can’t guarantee that every candle company uses high quality glass jars or uses glass jars that are free from hidden defects. To ensure your candle is safe to be used with our candle warmers, contact the candle manufacturer before use.

A: About 3 feet.

A: Most bulbs last between 800 to 1,000 hours, although turning your bulb on and off within a five minute period will shorten the life of the bulb.

A: If you're replacing a bulb in your lamp or lantern the best way to make sure you are ordering the correct bulb is by comparing your old bulb to this bulb.  The NP4 bulb will have two small prongs and the bulb is push up and into the lamp.  The NP5 bulb will have two larger posts and the bulb is inserted with a quarter turn to lock it into position.

A: Quite the opposite. Candle warmers open new sales avenues for retailers who have traditionally sold only candles.  Building a candle program that includes candle warmers increases the average sales ticket.  Because candle warmers are so consumer friendly consumers experiment with more scented candles in the home, translating into increased candle sales.

A: Jamie Clair candles use only the highest quality materials (wicks, glassware, wax and fragrances). We also offer a wide variety of fragrances and every Jamie Clair candle is hand poured in the U.S.A.!

A: Jamie Clair candles are 8% fragrance leaving your home smelling like your favorite candle for days.

A: There has been a good deal of recent coverage in the media regarding possible health issues relating to candles containing lead wicks, some of which has unfortunately been confusing or misleading. In order to eliminate any concern or confusion on the part of our guests and consumers in general, JAMIE CLAIR CANDLES WOULD LIKE TO ASSURE YOU THAT JAMIE CLAIR DOES NOT USE LEAD WICKS IN ANY OF OUR CANDLE PRODUCTS. At Jamie Clair candles we care deeply about the health and well being of our guests and customers. 

A: That's a secret

A: The sizes of our products are listed under each products “Specs” tab.  For Jamie Clair candles click here then click on the "Specs" tab.

A: You can avoid this problem altogether by using your favorite candle with one of our electric candle warmers like the Aurora Candle Warmer Lamp! If you prefer to burn a candle, sometimes the candle is consumes wax more quickly than the flame can burn it off, which causes carbon deposits to develop. This will most likely occur when the wick needs to be trimmed. Extinguish the flame, trim off the wick and carbon deposit and relight. Do not allow the wick trimmings or other materials to fall into the wax pool.

A: We suggest you use our candle warming products like the Signature Lighted Candle Warmer to avoid this problem altogether.  When a candle is burned and not placed on a heat resistant surface, as the flame nears the base of the jar the glass can get hot and damage the surface your candle is placed on.  

A: First, the best way to prevent your candle from producing smoke is to use one of our candle warmer products like the Contempo Candle Warmer Lamp or the Original Candle Warmer. If you prefer to burn your candle, sometimes candles smoke when it burns for several reasons, the wick is too long, the candle may have a property that prevents an even flow of wax into the wick and/or any form of draft can cause a wick to smoke.  

A: Soot is the by-product of incomplete combustion and can cause damage to walls and ceilings. Candles inside glass jars often produce more soot than freestanding candles because, submerged in the jar, the wick has limited access to oxygen. Candles need the perfect amount of wax, air and wick to burn cleanly, so as not create a significant amount of soot and smoke. The best way to prevent your candle from producing soot is to use one of our candle warming products like the Hurricane Candle Warmer Lantern.

A: Jamie Clair Wax Melts fragrance your home without the mess of traditional simmering potpourri. Place Jamie Clair Wax Melts in the top of a Candle Warmer with Dish or in our Illumination Fragrance Warmer. In a matter of minutes the wax melts will melt and release the fragrance into your home. For a different twist try mixing different fragrances together to create your own unique blend of aromas.