Mailing Address
Candle Warmers Etc. Inc
PO Box 1024
Layton, UT 84041
Any Questions?
Email us at: info@candlewarmers.com
Retail Gift Shop
3072 North 750 East
Layton, UT 84041
General Policies
Pricing
·
Candle Warmers Etc prices are subject to change
without prior notice and all orders shall be invoiced at the prevailing prices
at the time of shipment.
·
Sales tax will be added to the invoice where
required unless a valid exemption certificate is provided.
·
No refunds of sales tax can be made after
shipment.
Orders
·
Orders can be placed at www.candlewarmers.com, by phone at
800-262-2305 or fax at 801-771-0579 Monday through Friday between 8:00am and
5:00pm Mountain Standard Time.
·
International orders are handled on a credit
card basis only using Visa, Master Card, American Express or Discover.
·
Back Orders will be filled as soon as possible
unless otherwise notified.
Shipping charges will apply to all Back Orders.
New Customers/Opening
Orders
·
All new customer opening orders are guaranteed
for 90 days. If after 90 days
product from your first order has not been sold you may return it by calling Customer Service and requesting a Return
Authorization number.
Minimum Orders
·
Master Pack quantities are required for all
orders. You may mix colors/designs
to meet master pack quantities.
Damages
·
Damages due to shipping must be immediately
reported to the carrier.
·
All damages or shortages must be reported within
10 days of receipt of merchandise.
·
Credit will issued for damaged shipments once
paperwork from carrier is received.
Payment and Payment
Terms
·
All new accounts are strictly prepaid by credit
card. Customers may apply for
terms after the initial order has been placed and paid.
·
Net 30 terms are available upon completed credit application and credit approval. Please allow 20-30 days for credit to
be issued.
·
Billed at 1.5% per month. Credit will be frozen on all accounts
that are 14 days past payment due date; re-orders may be purchased on a credit
card basis while credit is frozen.
·
Past due accounts will revert to prepaid credit
card.
Shipping Policies
·
In normal circumstances, Monday through Friday,
we ship via UPS Ground. If you prefer UPS Express Service please contact Customer Service to place your order.
·
We normally ship your order within 3-5 days of
receipt. We strive to keep a full selection of stock available at all times for
immediate shipment. In the event of any backorders, partial orders may be
shipped with notification included to advise you on expected ship date for your
backordered item(s).
·
If you order consists of bulbs only, the
shipping cost is cheaper than the UPS cost listed and your order will be mailed
to you.
·
We will quote shipping charges to you on
shipments to Alaska, Hawaii, and Puerto Rico, and outside of the United States.
Call for quote.
· Expedited
shipping is available, please contact Customer Service
for details.
· If purchaser
requires that special routing instructions be followed, handling fees may be
assessed on a per box basis.
Special routing instructions must be included with every order submitted.
· All orders are
shipped by UPS from Layton, Utah.
Cost of shipping will be added to invoice and is based on the total
gross weight of all packages.
Refused Shipments
·
On refused shipments, the shipping charges to
ship the package and return shipment charges plus a 15% restocking fee will be
assessed to your account.
Refund/Returns Policies
·
No returns will be accepted without a valid
Return Authorization number.
·
If the product is damaged or defective we will
either replace it or provide a refund.
·
If you are unhappy with any of our products
please email us to let us know. We will provide return information and process
a refund once we receive the item back. If it is a problem with the product we
will pay to have it returned to you. If you just changed your mind, the item will
need to be returned at your expense and we will provide a refund for the
product minus a 15% restocking fee.
·
Candles that have been lit or melted are not
eligible for a refund.
·
Candle Warmers, Etc. will not honor claims,
returns or exchanges when our products are purchased through Ebay® or secondary
parties.
Restocking Fee
·
15% plus freight on all returns.
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